The one with 2 T-Rexes and 2 Pennies - Mercer Smith, VP CX Insights and Community at Partner Hero E116

What's on your mind? Let CX Passport know...🎤🎞️Building communities CX and beyond in “The one with 2 T-Rexes and 2 Pennies” with Mercer Smith VP CX Insights and Community at Partner Hero | CX Passport E116🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:32 Using communities to better the Customer Experience world4:45 What makes a GOOD community?9:33 Elevate the customer insights from the front-line13:59 Providing the support and language for mental wellness16:08 1st Class Lounge20:47 How to scale great teams25:20 A brilliant trait to block the tribalism of CX labels27:48 What’s next for communities and customer experience?30:40 Closing and contact informationWant video? Watch & subscribe www.youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comHosted by Rick Denton “I believe the best meals are served outside and require a passport”Apple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassportEpisode resources:LinkedIn: https://www.linkedin.com/in/smithmercer/Social Media handles: @mercenatorWebsite: https://www.mercenator.com/

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