"The one with a seamless customer journey" Ido Bernstein-HaCohen E34

What's on your mind? Let CX Passport know...We are all so tired of customer service interactions that feel like we’re starting over each time we interact with a company. Today’s guest, Ido Bornstein-HaCohen is on a mission to change that. What’s one word to describe 20+ years of customer engagement changes? Find out in this episode.Create those seamless cross-channel interactions. Learn how to design a proactive approach to customer engagement. Stop treating each interaction as a new conversation. Don’t wait for me to ask...tell me my delivery is late. That’s possible and more brands could and should be doing it. Even the 2021 Texas power outage tragedy makes an appearance in how brands, specifically power companies, could improve on how to reach out to customers. Ido talks to us about his Thailand travel and how he’s seen his kids transform with each trip into more creative, more open, more outgoing young adults. It’s a great chat with Ido!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Ido Bornstein-HaCohen: www.linkedin.com/in/idohacohen/Twitter: @idohacohenWeb: www.verint.comwww.conversocial.com

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