"The one with all the CX leadership skills" Jo Boswell E24

What's on your mind? Let CX Passport know...Want to know how to get Customer Experience right? Not just the day to day getting CX right but also making sure significant CX initiatives are actually successful?Have a listen to today’s CX Passport guest, Jo Boswell, who has a wealth of experience in just that...getting CX right. After an extensive customer experience career at British Airways, Jo created a CX consulting company, Sentio-B, dedicated to providing the support and encouragement for customer experience leaders that she wished she could have had when she was in the field.Jo led successful, financially significant CX initiatives for major, complex companies and knows what it takes. And of COURSE we’ll talk travel. Learn about all that from Jo!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Jo Boswell: www.linkedin.com/in/jojboswell/Sentio-B: sentio-b.co.uk/Top 5 Skills of CX LeadersStrong Commercial / Business SkillsInfluence across the organizationInspire & Motivate for all levelsCollaborationPersonal Resilience

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