The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

What's on your mind? Let CX Passport know...🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?...CHAPTERS0:00 Introduction2:26 Power of storytelling in business6:13 AI allows cost cutting AND better customer experience10:18 Balancing Human and Tech in CX14:40 GREAT example of using AI to improve agent experience16:45 1st Class Lounge21:32 AI Benefits NOW…not years from now25:55 Gaining Buy-In for AI implementation30:34 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportThank you to Verint for your sponsorship of this episode.  Episode resources:Verint: https://www.verint.com/Jasen LinkedIn: https://www.linkedin.com/in/jasenwilliams/Fishing Booker: https://fishingbooker.com/CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship

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