The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Dir, Global VOC & Omni at Foot Locker E110

What's on your mind? Let CX Passport know...🎤🎞️“The one with Foot Locker’s customer experience journey” with Tyler Saxey Senior Director, Global VOC & Omni at Foot Locker in CX Passport Episode 110🎧What’s in the episode?...CHAPTERS0:00 Introduction2:50 What a Customer Experience role should be3:41 How do you act on what you learn from the customer?8:49 Your CX Passport Captain9:15 Stacking wins on wins -The Foot Locker customer experience journey14:43 How to learn from and deliver for a global customer experience 17:53 1st Class Lounge21:15 Creating actual business results from voice of the customer24:36 How to get customer insight from the front line employee26:50 Using Voice of the Customer to celebrate employees | Video celebrations31:07 Contact info and closingHosted by Rick Denton “I believe the best meals are served outside and require a passport”Want video? Watch & subscribe www.youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comApple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassport#customerexperience #voiceofthecustomer #employeeexperience #retail #podcastHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: https://www.linkedin.com/in/tyler-saxey-45968923/Foot Locker: https://www.footlocker.com/

There are no comments yet.

Please log in to write the first comment.