The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

What's on your mind? Let CX Passport know...🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP atImprint CX in CX Passport Episode 216🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Beth Karawan1:26 Why Beth felt like the “new girl” in CX3:16 How customer experience redefined her work5:25 Challenging the CX status quo8:10 Questioning NPS and traditional VOC programs12:33 Why CX must change employee behavior too15:36 Remembering the real purpose of business17:50 First Class Lounge20:29 Finding purpose in customer experience work23:09 Helping employees actually live brand values24:50 The origin of Donut Friday and lessons from donuts27:52 Where to connect with BethIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Beth LinkedIn: https://www.linkedin.com/in/bethkarawan/It’s Donut Friday!: https://www.linkedin.com/newsletters/7222683112294522880/

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