"The one with sake, churrascarias, CX controversies and 4 steps to CX glory" - Jimmy Hosang E53

What's on your mind? Let CX Passport know...🎤Come for the food & travel, stay for the customer experience wisdom in "The one with sake, churrascarias, CX controversies and 4 steps to CX glory" with Jimmy Hosang of The Modular Analytics company in CX Passport E53🎧🎭Another CX career launched from a performing arts background!🔊4 steps to insights and actions from the customer's ACTUAL voice😱Controversy alert!...Views on scripts in contact centers🎵What do Bono and the Edge have to do with contact centers?🤖ALEXA! - The voice experience bringing humanity to automation?🍣🍶A lost day...and night...in the food scene in JapanHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Jimmy Hosang: www.linkedin.com/in/jimmy-is-analytics/The Modular Analytics Company: www.tmac.ai/

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