The one with Sun Country Airlines customer service - Jeremy Hyde | Director Customer Support at Sun Country Airlines E141

What's on your mind? Let CX Passport know...🎤🎞️Buckle that seatbelt and get ready for departure… “The one with Sun Country Airlines customer service” with Jeremy Hyde Director Customer Support at Sun Country Airlines…episode 141🎧 What’s in the episode?...CHAPTERS0:00 Introduction3:39 Customer service approach and preventing future issues7:35 Using data and feedback to improve airline customer experience12:34 Customer service challenges and employee engagement in the airline industry. 19:10 Where would Jeremy go with a free weekend and flight benefits20:40 1st Class Lounge24:36 Starting as a call agent influencing current leadership approach29:19 Balancing human and technology in customer service33:09 Customer experience and technology adoption in the contact center35:41 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Voice of the Agent Blueprint: https://www.linkedin.com/pulse/intro-voice-agent-blueprint-jeremy-hydeLinkedIn: https://www.linkedin.com/in/hydej/The Loud Quiet - Rick & Clancy's empty nest podcast:youtube.com/@theloudquiettheloudquietpod.com

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