The one with the beverage customer experience - Gabriela Amaral, Global Cust Satisfaction Manager - AB InBev E112

What's on your mind? Let CX Passport know...🎤🎞️“The one with the beverage customer experience” with Gabriela Amaral, Global Customer Satisfaction Manager at AB InBev in CX Passport Episode 112🎧What’s in the episode?...CHAPTERS0:00 Introduction2:58 From tech university degrees to leading global customer experience5:22 Creating great customer experience for B2B customers9:25 Your CX Passport Captain15:03 A taste of Brazil17:36 1st Class Lounge20:54 Creating a culture focused on CX in a results driven environment23:51 Blending human and digital in customer experience26:17 Growing the Brazilian customer experience community28:03 Contact info and closingHosted by Rick Denton “I believe the best meals are served outside and require a passport”Want video? Watch & subscribe www.youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comApple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: www.youtube.com/@cxpassportEpisode resources:LinkedIn: https://www.linkedin.com/in/gabrielaamarala/Instagram: https://www.instagram.com/gabrielaamaral.cxt/CX Leader - CX mentoring program: https://gabrielaamaralcxt.com.br/cxleaderMétodo CXGE, CX strategy and governance on-line course: https://gabrielaamaralcxt.com.br/metodocxge 

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