The one with the call center’s call center - Gary Pudles, President & CEO AnswerNet E119

What's on your mind? Let CX Passport know...🎤🎞️The manager’s job is to Unsuck Things That Suck in “The one with the call center’s call center” with Gary Pudles, President & CEO of AnswerNet in CX Passport Episode 119🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:22 Changing ways customers contact brands today4:29 Blending digital and human in customer contact7:35 An INTRIGUING option for Small Business contacts13:19 Front line employee engagement17:45 Cuba and Caymans in one trip…contrast indeed20:40 1st Class Lounge25:08 The CRM is dead?27:33 Iterative success vs disruption31:38 Buying a business32:41 Contact info and closingIf you like CX Passport, I have 4 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Sign up for the weekly CX Passport newsletter www.cxpassport.com✅Leave a review on your favorite podcast site so others can find the show✅Share your thoughts about the episode in the comments Hosted by Rick Denton “I believe the best meals are served outside and require a passport”Watch at youtube.com/@cxpassport or listen on any of your favorite audio podcast apps Show notes and other helpful CX & Total VOC content at www.cxpassport.comEpisode resources:Social media tags: @GaryPudles @answernetWeb: www.answernet.com

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