The one with the climate of CX - Jeff Louden Digital Product Manager E205

What's on your mind? Let CX Passport know...🎤🎞️“The one with the climate of CX” with Jeff Louden Digital Product Manager at The Baldwin Group  in CX Passport Episode 205🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Jeff Louden1:43 From CX Open to Work to New Job Success story2:30 What CX professionals should focus on in 20254:15 Gauging the climate of CX in your organization7:50 Navigating the open-to-work journey in a shifting CX landscape10:27 Overcoming the challenges of CX job titles and roles13:07 The "doesn't suck" standard for customer experience15:03 Understanding and adapting to organizational climates18:55 First Class Lounge23:25 Why bad experiences still happen in business26:07 Collaborating to overcome customer experience challenges29:02 Lessons for aspiring product managers31:27 Where to connect with JeffIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Jeff LinkedIn: https://www.linkedin.com/in/jeffrey-louden/

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