The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

What's on your mind? Let CX Passport know...🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:34 Employee resilience in face of AI-driven change7:39 AI's role in customer service, balancing digital solutions with human touch14:31 Embracing flexibility and calculated risks in travel and customer experience18:55 1st Class Lounge21:27 AI bias, inclusion, and ethics in tech30:01 AI, diversity, and customer experience35:57 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Sangeetha LinkedIn: https://www.linkedin.com/in/sangeetharai/Instagram: @sangeetharaii

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