The one with the CX bartender - Tshili Khupe Head of LTVplus Strategic Partnerships E122

What's on your mind? Let CX Passport know...🎤🎞️Customer experience cocktails🍸 and…ahem…toys🤭…in “The one with the CX bartender” with Tshili Khupe Head of LTVplus Strategic Partnerships & Growth - CX Passport Episode 122🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:58 How to listen to the customer6:40 Turning a contact center to a customer insights center9:46 Motivating brands to amplify their contact center12:15 Adult toy customer insights15:25 Engaging the front line for customer insights17:19 1st Class Lounge21:32 Successful customer insight stories26:25 Reasons why companies turn to BPOs for help28:52 Contact info and closingIf you like CX Passport, I have 4 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Sign up for the weekly CX Passport newsletter www.cxpassport.com✅Leave a review on your favorite podcast site so others can find the show✅Share your thoughts about the episode in the commentsHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LTVplus: https://www.ltvplus.com/Tshili LinkedIn: https://www.linkedin.com/in/tshili-khupe/

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