The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

What's on your mind? Let CX Passport know...🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...CHAPTERS0:00 Introduction1:49 - Anita's Origin Story in CX4:21 - Addressing Cost-Cutting and Hidden Revenue6:54 - Impact of Cost-Cutting on Customer Experience8:35 - Tactical Ways to Access Hidden Revenue11:44 - Importance of Onboarding in Reducing Churn14:30 - Strategies for Effective Onboarding16:14 - 1st Class Lounge20:10 - Firing customers?24:11 - Balancing firing customers vs learning from them30:27 - Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Anita LinkedIn: https://www.linkedin.com/in/anitamtoth/Website: https://ati.ac/

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