The one with the Hilton light and warmth of hospitality - Mike Gathright SVP Customer Experience Hilton E100

What's on your mind? Let CX Passport know...🎤Celebrate CX Passport’s 100th episode with the brilliant Mike Gathright Senior Vice President, Head of Customer Experience at Hilton in “The one with the Hilton light and warmth of hospitality”🎧What’s in the episode?...💡Protecting the contact center as a customer insight center created REAL product innovation results📈Recession solve? - Lean INTO the contact center don't lean away🎸WAY ahead of the trend for Work From Home🤗Being WFH doesn't mean employees don't want human interaction. An idea revealed…🧑‍🍳Choosing to merge digital and human experience…organizationally and functionally🙌Shout out to Kristiina Laur...for her light and warmth hospitality for Ukrainian refugees🔮What does 2023 look like for the Hilton Guest Experience?Hosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“If as a company you're not having a conversation about the data and the insights that come from your contact center, and how they can be a power and a force for your organization…you've got to start there. Because if you're trying to start from a position of, “We're just answering calls” then you're going to be on your heels from the get go.” - MikeSign up for the weekly newsletter and never miss an episode: cxpassport.com/#signupApple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassportEpisode resources:Hilton: www.hilton.comInstagram: @hiltonnewsroomTikTok: @hiltonLinkedIn: linkedin.com/in/mikegathright

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