The one with the kryptonite of Voice of the Customer - Lisa Nance E69

What's on your mind? Let CX Passport know...🎤Learn what 40 years of customer experience in banking can teach in “The one with the kryptonite of Voice of the Customer” with Lisa Nance in CX Passport episode 69 🎧🍕What is the BIGGEST disruptor to customer experience overall and banking in general?👉Before the label of CX...we were still doing customer experience🤗Hug your haters🤬What's the Kryptonite of VOC? Asking...but then not acting🧳Understanding your travelers as inspiration for understanding your banking customers🧍‍♀️🧍‍♂️🤖You MUST have both human AND tech in your experience🎧Your front line is one of the BEST sources of Voice of the Customer💭“You can't deliver great CX if your employees are grumpy” - LisaHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Lisa Nance: www.linkedin.com/in/lisanance29

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