The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104

What's on your mind? Let CX Passport know...🎤There’s a revolution in customer experience coming “The one with the patient choice awakening” with Ben Seals, CEO of Thomas Eye Group in CX Passport episode 104. What’s in the episode?...🎧📞When your FIRST call teaches you to love to talk to customers💡When the CEO hears directly from customers❗Patient choice...it's real...it's now🧑‍⚕️Improving financial & MEDICAL outcomes through better patient experience🩺Patient experience is customer experience🍌"Banana pudding is my kryptonite"😲Whoa! Imagine handling the emergency call from a wife scared to death about her husband's immediate eye emergency💭“Giving that agent the tools and the skills to address the need is the responsibility of our leadership team in the organization.” - BenWant video? Subscribe at youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Ben Seals LinkedIn: linkedin.com/in/bensealsThomas Eye Group: www.thomaseye.com

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