The one with the psychology of loyalty - Vinay Parmar E204

What's on your mind? Let CX Passport know...🎤🎞️“The one with the psychology of loyalty” with Vinay Parmar Speaker & Consultant in CX Passport Episode 204🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Vinay Parmar1:19 Why relationships matter more than products in CX3:25 The three types of customers: One-night stand vs. lifelong loyalty6:37 The role of trust in customer decision-making8:18 The psychology behind customer experience11:24 How emotions shape brand perception and loyalty12:37 Listening as the key to better business results14:20 The flaws of traditional voice-of-customer programs18:25 First Class Lounge22:35 How companies can truly understand customer emotions25:43 Turning insights into action inside a company29:06 Creating sustainable CX strategies through consistency32:06 Measuring what truly matters to your customers33:31 Where to connect with VinayIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Vinay LinkedIn: https://www.linkedin.com/in/vinayparmar/Vinay website: https://vinayparmar.co.uk/

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