The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

What's on your mind? Let CX Passport know...🎤🎞️What does service recovery look like even with an approaching hurricane? “The one with the rapid recovery” with Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing for episode sponsor isolved in CX Passport Episode 187🎧 What’s in the episode?...CHAPTERS0:00 Introduction4:00 Pre-Event Planning for Contingencies6:20 Making the Decision to Cancel9:00 On-Site Discussions and Team Coordination11:00 Emotional Impact and Execution13:30 Hurricane Markers: Disney World and Airport Closure15:30 Post-Cancellation Logistics17:45 Moving Forward with Virtual Events19:55 First Class Lounge: Amberly's Favorite Travel Destinations24:00 Emotional Reflection: Grief After the Cancelation27:00 Communication Strategy During the Crisis30:00 Customer Reactions to Service Recovery34:00 Conclusion: Lessons Learned from the Event35:33 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportThank you to isolved for your sponsorship of this episode.  Episode resources:isolved: www.isolvedhcm.comIsolved Connect: www.isolvedconnect.comAmberly LinkedIn: https://www.linkedin.com/in/amberlydressler/Celia LinkedIn: https://www.linkedin.com/in/celiafleischaker/Center The Pendulum by Amberly Dressler & Geoffrey WebbCX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship

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