The one with the real results - Neha Dutta VP Digital Client Success Lead at EXL E126

What's on your mind? Let CX Passport know...🎤🎞️“The one with the real results” with Neha Dutta – Vice President for Digital Client Success Lead EXL in CX Passport Episode 126. What’s in the episode?...🎧CHAPTERS0:00 Introduction04:41 Customer experience process improvement. 06:01 Why is customer service so bad right now?11:08 Elevating women in leadership.14:21 Neha’s tips for exploring Gurgaon, India. 17:10 Embracing technology in India. 18:22 1st Class Lounge.22:34 AI and job enhancement. 27:28 Going beyond just giving companies a technology solution.29:54 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: https://www.linkedin.com/in/neha-dutta-5303a18 

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