The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117

What's on your mind? Let CX Passport know...🎤🎞️PREACH it Pastor! Today CX=Church Experience and you'll be stunned how much we in the biz CX world can learn from the faith world in “The one with the relational collateral” Phil Davis Faith Community Church (Prague) in CX Passport E117. What’s in the episode?...🤗For the first time, CX Passport listeners have an opportunity to give back. More detail in the episode on how you can support this mission which is currently serving the humanitarian needs of the Ukrainian refugee community created by the tragic invasion of Ukraine in addition to the soul needs of the Prague international community. Listen to the episode and then…Support here: https://give.serge.org/donate/phil-and-shanna-davisCHAPTERS0:00 Introduction4:45 Church vs business when it comes to creating experiences8:30 Customer sensitive NOT customer driven11:01 Many churches…one goal14:03 Asking your “customers” to sacrifice?17:09 What’s unique and special about Prague?21:08 1st Class Lounge25:42 The KEY lesson EVERY CX person should know28:50 Why “brand promise” matters even MORE in the faith world31:26 What’s next for Faith Community33:25 Contact info and closingWant video? Watch & subscribe www.youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comHosted by Rick Denton “I believe the best meals are served outside and require a passport”Apple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassportEpisode resources:Support Faith Community Churchhttps://give.serge.org/donate/phil-and-shanna-davisWebsite: faithcommunity.czMission Organization: serge.org

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