The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

What's on your mind? Let CX Passport know...🎤🎞️Guidance. Influence. Results.  “The one with the shepherds of CX” with Rachel Sheriff Chief Customer Officer for episode sponsor Recurly in CX Passport Episode 199🎧 What’s in the episode?...CHAPTERS0:00 Introduction to Rachel Sheriff 1:46 Rachel's role as Chief Customer Officer3:27 Rachel's journey from agency to customer success6:27 Aligning different teams to deliver customer value9:45 The unique challenges of subscription-based models12:09 Building trust and understanding with customers15:27 Balancing cost of goods sold and business results18:34 1st Class Lounge24:30 Defining and delivering customer value33:46 Trends in customer experience and partnershipsIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportThank you to Recurly for your sponsorship of this episode.  Episode resources:Rachel LinkedIn: https://www.linkedin.com/in/rachelsheriff/Recurly: https://recurly.com/CX Passport Show Sponsorship Philosophy: https://www.ex4cx.com/blog/2023/3/3/sponsorship

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