"The one with the Singapore of Africa" - Jonathan Daniels E18

What's on your mind? Let CX Passport know...Today’s guest Jonathan Daniels, the founder of CX Centric, brings us a global customer centricity approach to CX. In today’s episode, we get to hear why Jonathan hosts CX Centric conversations in which he purposely choses a global slate of facilitators and participants. Learn from his 8 CX Centric principles and why strategy is well and good but how you achieve it in reality is what really matters. And yes...discover why Rwanda is the Singapore of Africa. Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Jonathan Daniels: www.linkedin.com/in/jdaniels-cxCX Centric: www.cx-centric.comCX Centric Conversations: www.cx-centric.com/eventsCX Centric 8 PrinciplesEvery interaction creates a personal reactionCustomer familiarity breeds alignmentEmployees do what is measured, incented and celebratedCustomer data should be exchanged for success and experiencesAdapt quickly around customers and the environmentProactively plan for both organisational and customer successPlan for your customers’ current and future needsContinuously learn and improve

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