The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109

What's on your mind? Let CX Passport know...Today CX Passport begins video podcasting. Continue listening on your favorite audio apps...or head over to YouTube and subscribe to the CX Passport channel there to watch each episode  youtube.com/@cxpassport🎤Customer & Employee experience transformation for BPOs in “The one with the Uber of BPOs” with Claas van Delden, Chief Growth Officer for yoummday in CX Passport E109🎧CHAPTERS0:00 Introduction2:10 An Uber-platform for BPOs?5:00 Why are BPOs ripe for disruption8:31 So why would this be better for customer experience?12:17 The best way to learn from front lines 16:05 A story of a client making immediate changes using real-time customer insight 17:36 1st Class Lounge21:59 How does this model help employee experience?25:20 Opening up opportunities for underserved talent communities26:40 How to equip a fully independent and remote talent base30:37 Learning from the global talent base33:20 Contact info and closingHosted by Rick Denton “I believe the best meals are served outside and require a passport”Want video? Watch & subscribe www.youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comApple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassportEpisode resources:yoummday - www.yoummday.com

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