The one with United Airlines Customer Experience - Bryan Stoller Global Head of Customer Care United Airlines E107

What's on your mind? Let CX Passport know...🎤Board a luxury, double aisle, supersized episode with Bryan Stoller, Global Head of Customer Care at United Airlines in “The one with United Airlines Customer Experience” CX Passport E107🎧 What’s in the episode?...⚙️How to prioritize the insights gained from the customer contact center👉What drove United's evolution beyond random call listening to deep contact insights?🤯Ahh flight benefits! Flying to Hong Kong just to attend a friend's party!💡A resolved experience makes for a good experience🔬Learn WHERE to hunt...then GO hunt!✅Unlocking insights by overcoming "internal thinking"😯Handling IROPs - Irregular OperationsHosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“Learn something from [customer] interactions TODAY...to help TOMORROW” - BryanSign up for the weekly newsletter and never miss an episode: cxpassport.com/#signupApple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassport#aviation #customerservice #insight #podcast #travelEpisode resources:Bryan Stoller LinkedIn: https://www.linkedin.com/in/bryanstoller/

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