Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

What does it really take to change when everything around you is built for yesterday?In this episode of the CXD Podcast, Oliver King is joined by Ian Rabagliati, Product Director at LeShuttle, where they unpack how to move past the weight of legacy systems, co-create change with the people who deliver it, and keep momentum alive with progress everyone can see.Connect with Ian - https://www.linkedin.com/in/ian-rabagliati-19146912/Chapters: 00:00 - The Dilemma of Legacy Businesses01:31 - Transforming Vision into Reality04:22 - The Importance of Starting06:48 - Phased Approach to Change10:08 - Design Thinking in Infrastructure15:22 - Agile Methodologies in Physical Environments19:41 - Putting Customers Back at the Centre23:35 - Building Belief Through Visible Changes

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