Deep Learning with PolyAI
030: How the future of measuring success in the contact center requires AI
18 Apr 2024
Send us a textDamien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, focusing on integrating AI and automation technologies to improve customer experience and operational efficiency. Their chat emphasizes the importance of marrying sentiment analysis with Customer Satisfaction (CSAT) metrics for a more accurate understanding of customer satisfaction, as well as diving into innovative means of measuring success, such as looking at the entire customer journey and combining bot performance with overall conversation sentiments. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
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3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
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El Partidazo de COPE
13:00H | 21 DIC 2025 | Fin de Semana
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13:00H | 20 DIC 2025 | Fin de Semana
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12:00H | 20 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana