EP81 - Interviewing Customers with Jessica Ivins

Product Owners can learn a lot about getting feedback from users by picking up some UX practices. One of the better ways to do that is with a focused customer interview. In this episode we welcome Jessica Ivins who is a UX designer and educator to talk about some of the better strategies, methods, and questions to use. Interviewing a customer is a great skill for PO's to continue to get better at as it helps keep the focus on the user and the problems that our products help them solve. Feedback: twitter - @deliveritcast email - [email protected] Links: PO Coaching and Consulting - seek taiju Jessica Ivins @jessicaivins - http://jessicaivins.net/ - https://medium.com/@jessicaivins Interaction Design Foundation - How to Conduct User Interviews Interviewing Users How to Uncover Compelling Insights Matt Isherwood - Customer Interviews Jeff Gothelf - Agile Isn't Supposed To Be UX Hostile Jack Krawczyk - Product Leadership Rules to Live By From My Experience at Pandora

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