Top Ops Leader Award Winner with Brandi Carter

Jake Larsen and Clint Berry launch a new Dental Disruptors series honoring the operators who keep DSOs running behind the scenes.In this episode, they sit down with Brandi Carter, Director at Sage and one of this year’s industry award winners, to unpack how she led her market to 14.5% year-over-year growth without adding new doctors or locations.Brandi shares her journey from RV sales into dental, the “Lead From the Front” moment that shaped her leadership style, and how she now manages 150+ team members across nine offices.You’ll hear how she:Built a culture where people feel genuinely cared forReplaced “death by deliverables” with high-impact 1:1sDesigned a new patient welcome call process that raised show rates and case acceptanceUsed behavior and culture—not just KPIs—as the lever for growthThinks DSOs should rethink how they treat and retain dental assistantsBalances SOPs and standardization with disruption and quick pilotsSees 3D printing as a game changer for same-day dentistry and patient experienceIf you’re an operator, regional, or DSO leader trying to grow without burning people out, this conversation is full of practical ideas and mindset shifts you can use right away.

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