Designing from the Inside Out: Building Human-Centered Orgs in the Age of AI w/ Stephanie Knabe

In this episode of Design Shift, Justin Lokitz sits down with Stephanie Knabe, Director of Business and Org Capability at BILL, to explore what it really means to design people systems from the inside out—especially in an era where AI is reshaping how we work.Stephanie shares how she prototypes HR systems like products, why performance reviews need better design, and how culture gets built through conversation, not just policy. She also dives into her experience working with AI tools and agents, and how she balances automation with the need for human connection and context.Whether you’re a design leader, org strategist, or just curious about how AI is changing the way we grow and lead teams, this conversation is packed with practical insight—and plenty of honesty about what works, what fails, and what still needs figuring out.Subscribe for more episodes, and check out the Design Shift newsletter at https://www.designshift.me for weekly tools, interviews, and ideas at the intersection of design, leadership, and strategy.

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