Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Pricing
Podcast Image

DevOps Diaries

023 — Luke Harris (VP, Customer Success): “There is direct correlation between the most successful organizations and those that invest in education for their teams”

25 Jan 2024

Description

Luke is a global Customer Success leader and current VP Customer Success at Gearset. Luke started his career as a Salesforce Admin and has become obsessed with providing amazing experiences for customers through education, strategy, and technology. He has held roles with major SaaS companies and has played a pivotal role in scaling start-up businesses and guiding strategy post-acquisition.In this episode Jack and Luke discuss what customer success teams need to be successful, and in turn make customers successful. This episode is a deep dive and a great resource for understanding why companies bring in technology to support their operations, and wonderful insight for Salesforce professionals into how their work on the platform impacts business success. Luke also chats about the importance of education within teams, especially how iterative on-the-job learning enables success. He identifies what leaders can do to get the most of their teams to encourage learning and self development. Luke shares real-life examples of Salesforce teams that he’s worked with and the compounding benefit education, being consciously curious, and how showing vulnerability as a leader has had on their businesses. Useful links based on key themes from this episode:Match performance to business goalsHow to improve performance with collaborationWorking with partners to increase customer successDoes my team do enough training?Connect with LukeLinkedInConnect with JackX/TwitterLinkedInPodcast produced and sponsored by Gearset, the complete Salesforce DevOps platform. Try Gearset free for 30 days. 

Audio
Featured in this Episode

No persons identified in this episode.

Transcription

This episode hasn't been transcribed yet

Help us prioritize this episode for transcription by upvoting it.

0 upvotes
🗳️ Sign in to Upvote

Popular episodes get transcribed faster

Comments

There are no comments yet.

Please log in to write the first comment.