051 — Nathen Harvey: How to Measure Success in the Age of AI

How do DORA metrics apply to the unique challenges of Salesforce development? Join Jack McCurdy and Nathan Harvey as they dive into the evolving landscape of software delivery, exploring the intersection of platform engineering, AI, and human performance. They discuss practical strategies for implementing DORA metrics, navigating the shift to agile, and reducing developer burnout. In this episode they uncover how to foster empathy, improve team collaboration, and leverage AI to enhance your Salesforce development processes. Expect insights on effective tooling, communication strategies, and the importance of questioning the status quo to drive innovation.Learn more:- Everything you need to know about Agentforce- Insights from the latest DORA report- How to apply DORA metrics to SalesforceAbout DevOps Diaries: Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.Podcast produced and sponsored by Gearset. Learn more about Gearset.Subscribe to Gearset's YouTube channel: https://grst.co/4cTAAxmLinkedIn: https://www.linkedin.com/company/gearsetX/Twitter: https://x.com/GearsetHQFacebook: https://www.facebook.com/gearsethqAbout Gearset: Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial.Chapters00:00 Introduction to DORA and Its Importance02:57 Understanding Software Delivery Performance Metrics06:01 Challenges in Measuring Metrics in Salesforce09:04 The Role of Platform Engineering12:04 AI's Impact on Software Delivery17:57 Navigating AI in Development and Deployment29:38 Understanding Customer Needs in AI Development30:43 The Journey of Continuous Improvement32:45 Collaboration in Salesforce Teams36:07 Effective Communication Strategies40:12 The Shift from Waterfall to Continuous Improvement42:25 Reducing Developer Burnout48:24 Building Empathy with Users53:10 Challenging the Status Quo

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