Healthcare is a human experience | Jason Dupuis (Executive Director, Customer Growth & Success at OFFOR Health)

Jason Dupuis is the Executive Director, Customer Growth & Success at OFFOR Health. OFFOR Health is humanizing the healthcare experience by putting people first and understanding as much as we can about those we serve. They are on a mission to reimagine outdated healthcare models to accelerate access to care for those who are underserved and under-resourced. OFFOR Health was founded by a team of dedicated board-certified anesthesiologists looking for a better way to deliver surgical care in dental practices. In this episode, Jason talks about:* For profit vs. non-profit * Why the family experience is as important as the patient’s experience * How do you create a culture of innovation* What he looks for in patient engagement platform * How to get your product in front of decision makers How to reach Jason:* LinkedIn: https://www.linkedin.com/in/jasonmdupuis/How to reach Zain:* Linkedin: https://www.linkedin.com/in/zainmsyed/* Twitter: https://twitter.com/zainsyedpharmd/* Newsletter: https://zainsyed.substack.com/Links to other platforms to listen:* Apple Podcast: https://rdar.li/apple-podcast-link* Spotify: https://rdar.li/spotify-link* Google: https://rdar.li/google-podcast* And all other platforms! Just search “digital thoughts podcast”* If it is not on the one you use send me a message and I will get it on thereThings referenced in the episode:* How Doctors Think - Jerome Groopman* Sapiens: A Brief History of Humankind - Yuval Harari * The Human Brand: How We Relate to People, Products, and Companies - Chris Malone, Susan T. Fiske* The Power of Moments: Why Certain Experiences Have Extraordinary Impact - Chip Heath , Dan HeathMusic used:* Daystar - Sugar CookieThank you so much for your support!If you want to support me there are 2 ways you can for free* Share this with anyone you think would enjoy this* Give this podcast a 5-star rating on Apple Podcast and/or SpotifyPlease do not hesitate to reach out if you have any questions or leave a comment.You can connect with me on LinkedIn!If you enjoyed what you read please consider subscribing and sharing!I hope you have a great day! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit zainsyed.substack.com If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

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