Calling guests on the phone before they stay with Ged Hartshorn

I loved speaking with today's guest and finding out more about the one thing she has done that has made a real difference to her short-term rental business.Today I spoke with Ged Hartshorn, who has created a way to make her guests feel welcome and, at the same time, retrieve vital information to really make their stay and future stays much more bespoke and personal.We talk about:Managing a property long distanceHow calling her guests grew from a necessityUsing a script to engage with guestCapitalising on people's excitement to retrieve information for a better experienceGoing above and beyond to ensure the guests feel specialCreating memorable experiences that generate repeat bookingsFocusing on marketing to keep 100% Book DirectWhat direct booking success means to GedHave you done one thing in your business that has made a difference? I want to hear from you! Let me know what you’ve done and you might be a guest on a future episode. Apply here: https://directbookingsuccess.com/onethingCONNECT WITH Jenn Boyles:Website: https://directbookingsuccess.comFacebook: https://www.facebook.com/directbookingsuccessInstagram: https://www.instagram.com/directbookingsuccessLinkedIn: https://www.linkedin.com/in/jennboylesJoin the Marketing Hub Free Facebook Group: https://www.facebook.com/groups/marketinghubforholidayrentalsSign up to the Free Direct Booking Success Summit 2023:https://directbookingsuccesssummit.com/CONNECT WITH Ged HartshornWebsite: https://gwendon.co.uk/ Instagram: https://www.instagram.com/gwendonholidayhome/ Facebook: https://www.facebook.com/gwendonholidayhome Linkedin: https://www.linkedin.com/in/gwendonholidayhome/ 

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