The Secret to Retaining Guests Even When You’re Fully Booked with Deborah Labi

In the competitive world of short-term rentals, what if your greatest asset was actually your competition? It might sound counterintuitive, but sharing guests could be the key to increasing direct bookings, building stronger relationships, and creating a thriving community of trusted property managers.In this eye-opening episode, I sit down with Deborah Labi, founder of "Have You Got?" and a visionary in the hospitality industry. With 18 years of experience managing properties in Australia, Deborah shares her unique perspective on collaboration over competition.In this episode, you’ll learn how to:How to initiate collaborations with other property managers in your areaThe potential for positive reviews and increased word-of-mouth marketingStrategies for making your direct booking approach “leak-proof”The future of guest referrals and their role in the hospitality industryCompetition is gone. Because if you can help the guest, then you're all working together. - Deborah LabiDeborah Labi is a dynamic entrepreneur and innovator who has spent 18 years shaping the vacation rental industry. As the founder of "Have You Got," she pioneered a monetized guest referral system and direct booking platform that revolutionizes how property managers connect with guests. Her commitment to excellence led her to establish "The Guest Inspector," providing comprehensive solutions for short-term rental businesses, while her creation of The Techsplained Series and Tech Minis serves as a valuable industry resource. Beyond hospitality, Deborah's entrepreneurial spirit has led her to venture into diverse fields including mental health advocacy, publishing creative works, and developing homewares products, demonstrating her passion for innovation across multiple industries.Connect with Deborah and Have You Got:Have You Got Manager’s Site: www.haveyougot.comLearn how Have You Got works: www.thehaveyougot.networkInstagram: www.instagram.com/have.you.gotAre you ready to reimagine your approach to guest management and explore the untapped potential of collaboration? This episode offers valuable insights for short-term rental hosts and property managers looking to thrive in an ever-changing industry.00:00:00 Turning Competition into Assets: The Power of Guest Referrals00:01:20 Deborah Laby's Journey in Short-Term Rentals00:03:23 The Power of Guest Referrals for Direct Bookings00:05:31 Building Trust Through Guest Referrals00:06:46 Collaboration Over Competition in Hospitality00:10:38 Implementing a Guest Referral System00:12:46 The Impact of Guest Referrals on Reviews and Word-of-Mouth00:14:40 Introduction to "Have You Got?" Referral Network00:19:55 The Future of Guest Referrals and "Have You Got?"00:25:28 Getting Started with "Have You Got?"—--------------------------------------------------------------------------------Show notes are available at: https://directbookingsuccess.com/podcast/Join me and your fellow STR operators and property managers to master optimising the guest booking journey with Book Direct Pro. Mark your calendar: 4 STEPS TO MORE BOOKINGS MASTERCLASSThursday, October 31st, 2024

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