#23 Paul Hicks — Aligning KPIs, Sales Coaching, and leveraging AI in Business

Paul helps Sales and Service leaders implement SwitchGear Operating Systems. These systems have had a significant impact. - Sales Acceleration System: $100M revenue growth - LEAD System: $34M added to bottom-line - Trusted Advisor System: Increased customer loyalty - 750+ leaders graduated from programs - 14,000+ frontline employees impacted DOTS PODCAST ON ALL OTHER PLATFORMS Spotify, Apple, & more: ⁠ https://podcasters.spotify.com/pod/show/paulsyng READ PLATONIC BLOG https://paulsyng.com/blog/ NEED HELP WITH A COMPLEX CHALLENGE? https://paulsyng.com SPEAKER LINKS Host, Paul Syng: https://x.com/paulsyng https://www.linkedin.com/in/paulsyng/ Guest, Paul Hicks: https://www.linkedin.com/in/wphicks/ CHAPTERS 00:00:00 Who is Paul Hicks? 00:06:03 Role of feedback and having a mentor 00:13:12 Distinction between mentors and coaches 00:15:42 Memborable coaching moments 00:26:02 Common mistakes sales leaders make 00:54:13 Asking questions as your superpower 01:05:11 Doubling valuation by articulating the problem 01:21:15 Helping front-line workers navigate through the pandemic 01:45:04 Early stages of AI being implemented in sales 02:02:30 How do you navigate and prepare for AI at work? 02:11:22 How to build rapport on a sales call? 02:15:35 What sales leaders need to do right away 02:23:53 What did the CSO say to the CMO? 02:29:22 3001 questions all about me 02:30:20 Final words and closing remarks

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