#8 — Daniel Stillman (Author, Good Talk) How to communicate like a pro with the Conversation OS

Daniel Stillman designs conversations for a living and insists that you do, too. As an executive coach and facilitator, he works with clients of all shapes and sizes on leadership and team dynamics as well as on product and organizational innovation. He also hosts The Conversation Factory podcast (a top 100 Management Podcast) and is the author of “Good Talk: How to Design Conversations that Matter” a handbook for changemakers and innovators. Daniel has worked with Fortune 500 organizations like Accenture, Cisco, Google and Visa and non-profits and government agencies like The Institute of International Education, UNICEF and The NYC Public School Innovation Lab to help them put people at the center of change. Daniel has a BS in Physics from the City College of New York and a Masters in Industrial Design from the Pratt Institute in Brooklyn. He lives in Harlem with his wife and a grumpy black cat. _ SPEAKER LINKS Host, Paul Syng: https://linktr.ee/paulsyng 👉🏼 Guest, Daniel Stillman: Podcast: https://theconversationfactory.com/listen Book: https://theconversationfactory.com/good-talk Personal Site: https://www.danielstillman.com/ Connect on LinkedIn: https://www.linkedin.com/in/danielstillman/ Connect on Twitter: https://twitter.com/dastillman _ EPISODE LINKS Spotify, Apple, Anchor & more: https://anchor.fm/PAULSYNG Listening Triangle Making Conversations Mastering Virtual Presence Power of Leader Humility Sales Metaphor Problem Framing Indigenous Thinking _ BOOKS Humble Inquiry: Link Helping: Link _ TIMESTAMPS (00:00) Meeting at a bar in New York and the story behind the book, Good Talk (04:21) Who is Daniel Stillman? (10:51) The art of communication as a critical skill (17:21) Conversations in our head to complex conversations (28:44) Perspective-taking, biases and uncovering the true challenge (35:41) Deep listening, frameworks and mental models (46:22) Expert listening, coaching vs advisory (58:50) Humble inquiry, thinking partner and early conversations to build trust (01:15:35) The client doesn’t know what they want (the abstraction ladder and Conversation OS) (01:26:47) How to get clarity and intention when you express yourself (01:38:32) From peer to boss. Leadership and how to handle difficult conversations (01:48:27) Final words from Daniel

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