Why A Positive Customer Experience Is A Revenue Generator | #082 Philippe Roireau

This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias.We talk about why a positive customer experience is a revenue generator for our eCommerce store and how your support team can become a profit center.Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores.On the Show Today You’ll Learn:How to give superpowers to your support teamHow to centralize your support tickets in one placeWhy does chat help with salesWhy support should be a profit centerHow machine learning (AI) can increase customer support quality and decrease the supports team workloadWhat exceptional customer service meansAnd moreLinks & ResourcesWebsite: https://gorgias.grsm.io/q1i8qdy6s0tfLinkedIn: https://www.linkedin.com/company/gorgias/Subscribe & Listen Everywhere:Listen On: ​clauslauter.com | Apple Podcasts/iTunes | Spotify | Amazon Music/Audible | Stitcher | Deezer | Google PodcastPlease support the podcast by giving an honest Rating/Review for the show on iTunes!Share the podcast with your family, friends, and co-workers.Tag the podcast on Instagram @clauslauter and let me know what you like about it.If you like the content and would like to support the podcast, you can buy me a coffee here._______________🎯 Join the Conversion Masterclass Program and get sales.If you're looking to accelerate on Shopify and under $100k a month right now: Join the only Online Membership & Mentorship Program that includes: Ongoing Live Coaching | On-Demand Training | Masterclass Community. Join here: https://bit.ly/3uOdXoN🎯 CONVERSION OPTIMIZATION AUDIT: Check out my Conversion Rate Optimization solutions that help you to improve your conversion rate and to turn more visitors into buyers. More info: https://bit.ly/3mqiolK________________CONNECT WITH ME:______________________________________________________ LOVE THE SHOW? HERE ARE THE NEXT STEPS! Follow the podcast to get every bonus episode. Tap follow now and don’t miss out! Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/ Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

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