Eps.52 | AI: Reimagining service delivery - AI's impact on the future of IT services with Satheesh Neelam, Global Client Partner at Cognizant

​​A must-listen for: IT service delivery leaders, enterprise architects, and technology executives working in global system integration and professional services.In this episode, Tim Bond speaks with Satheesh Neelam, Global Client Partner at Cognizant, about how enterprise IT services are changing with the rise of AI. Satheesh explains why traditional enterprise applications could become obsolete as organisations move towards AI agents built on metadata and large language models.Join the conversation as Satheesh discusses: The shift from traditional applications to AI-powered service delivery How organisations can prepare for the changing IT landscape The convergence of data, cloud, and AI capabilities New roles and skills needed for AI implementation Measuring the business value of AI-enhanced services The importance of data governance and organisationTimestamps: 00:48 The future of enterprise applications 02:12 AI's impact on service delivery 05:59 Client perspectives on AI 09:06 Identifying AI opportunities 11:37 Foundational improvements for AI 13:11 Quick wins vs long-term solutions 14:58 Data organisation for AI 16:24 Roles and capabilities for AI 17:57 Measuring AI's value 19:53 Future of client engagement This episode is brought to you by Enate, the leading SaaS solution for business services. Enate's orchestration platform helps service providers and BPOs manage work effectively, unlocking over £32 million in savings for businesses. Visit enate.io to learn more.Want to learn more? Visit Cognizant's website: www.cognizant.com Connect with Satheesh Neelam on LinkedIn: https://www.linkedin.com/in/satheeshneelam/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at [email protected] out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

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