Truth or Lies? Business Advice From a Body-Language Expert

Deception is rampant in the business world today, says body-language expert Traci Brown. After suffering significant losses, meeting planners and suppliers are more apt to bend the truth or omit important information to seal a deal. In this discussion with Northstar’s Loren Edelstein, Brown reveals the verbal and physical clues that subconsciously coincide with lying. Key topics addressed: Why lying is so prevalent today (1:45) How deception can take many forms, including lies of omission (3:15) The danger of “alternative facts,” bold-faced denials and “deep-fake video” (3:45) Why there’s less transparency in hotel negotiations today (5:00) Clues that suggest someone is lying or holding back information (6:48) Why performance guarantees aren’t effective (8:30) How communication is critical for avoiding and resolving problems (10:00) Identifying signs of deception in a phone call  (10:50) Why you should trust your gut; believe it the first time and take action (12:20) How paying close attention is the most important way to spot deception (13:00) What to do or say when you suspect a problem (13:50) How to present yourself as authoritative and trustworthy in negotiations (14:35) A simple hand trick that will give you confidence (15:00) How confidence is reflected in your choice of words (16:55) Where to go for more information on reading body language (18:40) See omnystudio.com/listener for privacy information.

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