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Eversheds Sutherland - Legal Insights

The new Consumer Duty: Episode 23 - Mortgages - New rules update

12 Jan 2023

Description

Claire Carroll speaks with Naomi Seward, Partner and Head of Retail Finance, about how the Consumer Duty will impact mortgage providers. They discuss the issues and priorities at front of mind for mortgage providers, focusing on distribution V.s Manufacturer and the impact of this on delivering the four new outcomes and customer understanding outcome and how this impacts communication, including Terms and Conditions

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