The new Consumer Duty: Episode 32 - Implications for closed-book mortgages

In this episode Claire Carroll and Tom Black talk about Consumer Duty implications for closed-book mortgages. They discuss what a closed product is in a mortgage context, the four outcomes firms should look at when considering what obligations Consumer Duty will impose in relation to closed products and ask, will Consumer Duty require mortgage lenders to conduct retrospective assessments for consumer duty compliance?

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