Former BBC Journalist Shares the One Communication Habit That Builds Trust

Have you ever been in a high-stakes conversation where you tried to communicate clearly only to have the other person talk past you? Or maybe you’ve noticed yourself zoning out when others speak because you’re doing mental math on how you’ll respond.  When it comes to difficult or sensitive conversations, so many of our grievances could be solved with deep listening. It’s a way of listening that encourages each person to hear what’s underneath the surface level conversation. It enables people to be curious, empathetic and respectful so that they can engage more meaningfully and truly understand each other.  Emily Kasriel, an accomplished journalist, editor and media executive formerly of the BBC, has developed a clear approach for how to listen deeply. In her conversation with Leah, Emily guides us through how to use each of the eight deep listening steps, where deep listening is most useful, and how it can help us improve all of our relationships.  You can find her book, Deep Listening: Transform Your Relationships with Family, Friends, and Foes here.  If you liked this episode, you’ll also love this one: Are You Abandoning Yourself to Avoid Conflict? Follow Leah Smart and Emily Kasriel on LinkedIn.

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