The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis
Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents
Wed, 28 Feb 2024 22:00:00 GMT
From Default Workspace • No contributors
Description
Klarna's new AI chatbot, powered by OpenAI, has showcased impressive capabilities in its first month, effectively performing the tasks of 700 full-time customer service agents. Engaging in 2.3 million conversations, the bot handled two-thirds of Klarna's customer service interactions, achieving satisfaction rates on par with human agents. Plus Apple ditches car plans to focus on AI
Audio
Featured in this Episode
No persons identified in this episode.
Transcription
No transcription available yet
Help us prioritize this episode for transcription by upvoting it.
0
upvotes
Popular episodes get transcribed faster