Ep. 3 The threat from the collapsed user experience and the online AI arms race

Veriff’s Senior Director of Fraud Prevention and Experience, David Divitt, has spent over 20 years helping global banks and financial institutions address the threat to their customers and their businesses from online fraudsters. In our latest podcast, David explains why he sees Veriff as a key player in the future of fraud prevention. He also highlights the latest trends in online fraud and offers actionable advice for businesses on how to keep bad actors at bay. [00:20] Introduction [01:23] David's career and what drew him to Veriff [03:00] What makes Veriff interesting as a company [03:46] Helping businesses move into the digital space [06:38] Measuring success in fraud prevention [08:32] The benefits and risks of digitization for businesses [10:00] The human element is the weakest link in the chain [11:17] Why fraud is becoming more prevalent online [12:48] The potential impacts of fraud on consumers [13:46] The potential impacts of fraud on businesses of different sizes [15:14] Why a ‘good fraud experience’ is a powerful thing [16:59] How fraud is likely to evolve in the age of AI [18:42] Why legacy two-factor authentication no longer works [21:33] The need to focus on macro fraud trends  [24:22] How to get internal buy-in for fraud prevention [26:33] Getting the right balance between fraud prevention and customer experience [29:18] The steps to developing a strong fraud prevention strategy [31:33] Three critical points to remember in addressing online fraud Download Veriff's 2025 Identity Fraud Report here (the latest edition), learn more on our website: https://bit.ly/42bgvOI and watch this episode on our YouTube channel.

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