【數位趨勢醬子讀】聲鮮時采科技出品 看懂科技賽局：30堂開啟元宇宙商機的跨域人文課：https://reurl.cc/V134qy ▶許多公司採用AI技術來減輕服務業員工的壓力。軟銀開發的「禮貌濾鏡」能將顧客的憤怒話語轉為平緩語氣，減少客服人員的情緒衝擊。First Horizon 開發的 Thrive Resets 程式則能檢測客服人員的情緒不適，並自動轉接對話，幫助員工調整情緒。這些AI技術不僅有助於降低員工的壓力，還能提升客戶的滿意度，但它們也引發了許多人的擔憂。 合作邀約 / 心得回饋 /多節目廣告聯播 ✉ [email protected] 👩👧👧 https://www.facebook.com/NextVoicePodcast 👛 https://pay.firstory.me/user/nextvoicetech 小額贊助支持本節目： https://open.firstory.me/user/ckr5wfof8c3ae0812hmo07tzj 留言告訴我你對這一集的想法： https://open.firstory.me/user/ckr5wfof8c3ae0812hmo07tzj/comments Powered by Firstory Hosting
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