Consumer Contracts Regulations 2013 in Podcasts
conditionConsumer Contracts Regulations 2013 is UK legislation governing online shopping rights.
Mentions Over Time
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Mentions in Podcasts
The Martin Lewis Podcast
Question Time: Where do I put house sale money? Consumer rights wrong righted! How to talk to my partner about money?
I have a question from Paul. He has emailed in. He says, Hi Martin and Matt. I have a question about stubborn retailers who ignore UK consumer law. I've been looking at the returns policy for an online store. Their policy explicitly states that sale items are non-returnable and that delivery charges are non-refundable. As a loyal listener, I know this is a direct breach of the Consumer Contracts Regulations 2013, which gives online shoppers a 14-day cooling off period and the right to a refund on standard delivery.