Aaron Levie

I'm probably partial to the latter because the technology is moving so fast.

that I think you want, you're going to need to have deep technical expertise to understand where this is all going and how to incorporate it into the rest of the business workflows.

Because these AI systems will not show up in a sort of any kind of like physical form, you know, for the foreseeable future, you know, like we can get into robots or whatever, but like,

That means that they're only going to be deployed from software and IT is going to manage that software.

So I think that this puts IT in this unbelievably interesting role, which is you're now kind of responsible for the digital workforce of the company, which means that you need to then also be incredibly astute at the business processes of the company.

You need to be incredibly astute at basically, you know, if I can go and add a workforce to the sales team to go in and do lead generation or lead review, what part of the sales productivity metric would that move?

That's not usually a classic IT conversation that they would normally go in and be that partner on.

In 5% or 10% of companies, definitely.

But for 90% of the world, what usually happens is the sales leader says, hey, IT, I need a new tool for helping my sales reps go and do lead gen.

But in this moment, IT should probably be coming to the sales leader and saying, hey, I can deploy this kind of digital labor at this part of your set of workflows.

So the premium on understanding the business, the business model, the business processes is massive right now in IT.

And I think this is going to be a major moment for companies to kind of get around that.

That I totally agree with.

But very quickly, I've met the CEOs of these big companies.

They're not going to spend more than two hours a day personally trying to read all the AI news.

So then the question is, who are they going to go and say, I need you to be my expert to help me figure out what we're going to go and deploy?

And I guess my point being...

Because of how technically complicated and quickly the space is moving, I personally wouldn't want to rely on a non-technical function to kind of, you know, guide me through that.

The kind of vocabulary that we've had to develop just to even make it through this conversation is like, it's already two years of us having to be wired into this to be like, okay, you know, Clod 3.7 Sonnet is better at coding than O1.

And think about the productivity difference.