Aaron Levie

So there needs to be somebody that can basically say, hey, if we actually want to get real leverage from automation, we need to start to redesign the workflow that we're doing.

So there needs to be somebody that can basically say, hey, if we actually want to get real leverage from automation, we need to start to redesign the workflow that we're doing.

And the workflow needs to be redesigned for agents, not for people.

And the workflow needs to be redesigned for agents, not for people.

So what do you do when you reimagine a business process where the agent is now doing much more of the work than what the human used to do in that process?

So what do you do when you reimagine a business process where the agent is now doing much more of the work than what the human used to do in that process?

And that just means it's a very different sort of implementation cycle.

And that just means it's a very different sort of implementation cycle.

There's real change management.

There's real change management.

You've got to get data organized in the right way.

You've got to get data organized in the right way.

You've got to connect up systems in the right way.

You've got to connect up systems in the right way.

Guess what?

Guess what?

The second a new model drops, your workflow probably breaks because

The second a new model drops, your workflow probably breaks because

The way you prompt that agent now is different.

The way you prompt that agent now is different.