Adam Grant

Well, let me back up a step and say, not all critics are actually thinking critically, right? And not all critics are speaking constructively. So there needs to be a finely tuned filter around, you said, does this person have my best interests at heart? Endorse. I agree wholeheartedly with that.

Well, let me back up a step and say, not all critics are actually thinking critically, right? And not all critics are speaking constructively. So there needs to be a finely tuned filter around, you said, does this person have my best interests at heart? Endorse. I agree wholeheartedly with that.

Well, let me back up a step and say, not all critics are actually thinking critically, right? And not all critics are speaking constructively. So there needs to be a finely tuned filter around, you said, does this person have my best interests at heart? Endorse. I agree wholeheartedly with that.

I also want to ask, does this person have credible knowledge about the domain you're trying to improve in? And do they have credible knowledge about you? Because somebody who doesn't know your world or doesn't know your potential is not a good judge of what you need to work on. Yeah, yeah.

I also want to ask, does this person have credible knowledge about the domain you're trying to improve in? And do they have credible knowledge about you? Because somebody who doesn't know your world or doesn't know your potential is not a good judge of what you need to work on. Yeah, yeah.

I also want to ask, does this person have credible knowledge about the domain you're trying to improve in? And do they have credible knowledge about you? Because somebody who doesn't know your world or doesn't know your potential is not a good judge of what you need to work on. Yeah, yeah.

I think that meaning is ultimately about mattering. It's about knowing that you're valued by others and you have value to add to others. And I think in a lot of cases, it's pretty abstract. And people don't really know, OK, what is my contribution? Why do people appreciate me? So I studied this early in my career. I was studying fundraising callers at the University of Michigan.

I think that meaning is ultimately about mattering. It's about knowing that you're valued by others and you have value to add to others. And I think in a lot of cases, it's pretty abstract. And people don't really know, OK, what is my contribution? Why do people appreciate me? So I studied this early in my career. I was studying fundraising callers at the University of Michigan.

I think that meaning is ultimately about mattering. It's about knowing that you're valued by others and you have value to add to others. And I think in a lot of cases, it's pretty abstract. And people don't really know, OK, what is my contribution? Why do people appreciate me? So I studied this early in my career. I was studying fundraising callers at the University of Michigan.

And they were basically calling alumni and trying to convince them to make donations. And it was a hard, stressful job. You're interrupting somebody's dinner. They yell at you. They're like, I already donated to this school. It's called my tuition. Why are you asking me for more?

And they were basically calling alumni and trying to convince them to make donations. And it was a hard, stressful job. You're interrupting somebody's dinner. They yell at you. They're like, I already donated to this school. It's called my tuition. Why are you asking me for more?

And they were basically calling alumni and trying to convince them to make donations. And it was a hard, stressful job. You're interrupting somebody's dinner. They yell at you. They're like, I already donated to this school. It's called my tuition. Why are you asking me for more?

And I went in to try to motivate these callers and I didn't know whether to laugh or cry when I saw this sign on the wall that one of the callers had posted. It said, doing a good job here is like wetting your pants in a dark suit. You get a warm feeling, but no one else notices. Yeah. I mean, talk about a crisis of meaning. Yeah. So I designed a simple experiment. It takes five minutes.

And I went in to try to motivate these callers and I didn't know whether to laugh or cry when I saw this sign on the wall that one of the callers had posted. It said, doing a good job here is like wetting your pants in a dark suit. You get a warm feeling, but no one else notices. Yeah. I mean, talk about a crisis of meaning. Yeah. So I designed a simple experiment. It takes five minutes.

And I went in to try to motivate these callers and I didn't know whether to laugh or cry when I saw this sign on the wall that one of the callers had posted. It said, doing a good job here is like wetting your pants in a dark suit. You get a warm feeling, but no one else notices. Yeah. I mean, talk about a crisis of meaning. Yeah. So I designed a simple experiment. It takes five minutes.

Some of the callers are randomly assigned to a five-minute interaction. A month later, the average caller is spending 142% more time on the phone per week and bringing in 171% more weekly revenue. So to make that more concrete, a month later after a five-minute interaction, the average caller has more than doubled in weekly phone time and nearly tripled in weekly revenue.

Some of the callers are randomly assigned to a five-minute interaction. A month later, the average caller is spending 142% more time on the phone per week and bringing in 171% more weekly revenue. So to make that more concrete, a month later after a five-minute interaction, the average caller has more than doubled in weekly phone time and nearly tripled in weekly revenue.

Some of the callers are randomly assigned to a five-minute interaction. A month later, the average caller is spending 142% more time on the phone per week and bringing in 171% more weekly revenue. So to make that more concrete, a month later after a five-minute interaction, the average caller has more than doubled in weekly phone time and nearly tripled in weekly revenue.

What happened in that five-minute interaction? All I did was bring in one scholarship student who said, because of the money you raise, I am able to afford school. And here's how it's changed my life. And here's how I'm trying to pay it forward. And all of a sudden, the meaning of the work changes. This job is not a job where I'm harassing people and ruining their night.

What happened in that five-minute interaction? All I did was bring in one scholarship student who said, because of the money you raise, I am able to afford school. And here's how it's changed my life. And here's how I'm trying to pay it forward. And all of a sudden, the meaning of the work changes. This job is not a job where I'm harassing people and ruining their night.